Refund Policy

Last updated: 2026-06-15

This legal document is available in English only.

14-day money-back guarantee: If you're not satisfied with Reader or Scholar within 14 days of your first subscription payment, we'll refund it in full — no questions asked.

1. First-Time Purchases

If this is your first paid subscription to Glozz (Reader or Scholar, monthly or annual), you may request a full refund within 14 days of the initial charge by emailing support@glozz.app from the email address used at checkout, including your order/receipt reference. Refunds are processed back to your original payment method via Paddle, typically within 5–10 business days.

2. Renewals

Recurring renewal charges (monthly or annual) are not eligible for automatic refunds. To avoid being charged for the next period, cancel your subscription before the renewal date — your access will continue until the end of the period you already paid for.

How to cancel: Cancel anytime from your Paddle customer portal link (available on the Account page, and sent in your purchase confirmation email) or by emailing support@glozz.app. Cancellation stops future renewals; it does not retroactively refund the current period.

3. Annual Plans

Annual subscriptions are covered by the same 14-day guarantee on the initial purchase (Section 1). After the first 14 days, annual plans are non-refundable for the remainder of the billing year, but you may cancel auto-renewal at any time to prevent future charges.

4. Plan Downgrades and Switching

If you switch from an annual to a monthly plan, or downgrade between Reader and Scholar, no partial refund or proration is issued for the time remaining on your current plan; the change takes effect at your next renewal date unless you contact us to arrange an earlier switch.

5. Free (Explorer) Plan

The Explorer plan is free and has no associated charges, so this policy does not apply to it.

6. How to Request a Refund

Email support@glozz.app with:

The email address used at checkout;
Your order or receipt reference (from your confirmation email);
A brief reason for the request (optional, but helps us improve).

We aim to respond to all refund requests within 2 business days.

7. Contact

Questions about billing or this policy? Email support@glozz.app.